Saturday, January 26, 2013

What To Expect In A Door Supervisor Training Course

By Howard Wiggins


Well, well, well, you want to be a bouncer. That's cool. It can be fun working with the public. First of all, you will need to go on a door supervisor training course. It is against the law for an employer to hire someone in this capacity who does not have the correct license.

The job of a door supervisor is to keep people on the premises where you are working safe and comfortable. Not only do you represent the security team, you also represent the venue itself. The basis of your job is to deal effectively with people who are there with the intention to cause trouble, or who develop that intention while they are on the premises.

Your job is also to let in only those people who are in compliance with the admission policy of the venue. For instance, there may be a minimum age of admission, particularly if alcohol is being sold on the premises, or a dress code. If it is a private club, you may need to check membership credentials before you allow an individual to enter the premises. You also play a role in making sure that relevant fire safety requirements are being met. Specifically, this means keeping to fire limits and making sure fire exits are clear.

Most licensing bodies will require you to attend 38 hours of guided learning. Of this, at least 30 hours will be in direct contact with a tutor or instructor. This is outside of meals and coffee breaks. It is up to you to make sure this is complied with. If it is later discovered that your training fell short of these requirements, you stand to lose the license that you worked so hard to obtain.

The introductory material on your course is likely to include an overview of what it means to be a door supervisor, as opposed to a personal protection officer or a security guard, and what it is like to work in the security industry in general. Conflict management is a major part of the role and you will also be taught, in the event conflict management techniques fail, techniques in physical management. Here, the emphasis is on subduing a potential assailant without actually hurting them.

Relevant legislation with respect to the security industry will be covered. You will be taught about health and safety in the workplace; the venue is your workplace, remember. You will receive training on how to deal with fires and other emergencies. A large part of the program will be devoted to customer care and effective communication strategies. There will be times when you come across an emotionally-charged situation; you will learn how to defuse it.

There are many aspects of law that you will need to cover. These include drug laws, licensing laws, criminal and civil law and search procedures. You will learn how to correctly report an incident and how to keep a crime scene from becoming contaminated. Each aspect of law will be taught within the context of being a door supervisor.

The things you learn in a door supervisor training course will be useful to you in any job you have, in or out of the security business, for the rest of your life. It can also be an enjoyable and financially rewarding career. Wherever people gather together, there will be a need for a bouncer to make sure everybody stays safe and has a good time.




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