Monday, July 20, 2015

How signs and images improve a customer's shopping experience

By Michael Zhang


Regardless of how good the service, brands will go unnoticed without the right signage, it's critical to let the public know where their business is and what they offer. This is especially true for brands that opt to trade inside large malls like John Lewis, for whom E-Handsome advertising has just supplied with a number of light box for illuminated graphics and signs in Oxford Street and New York.

Signage is not only vital in identifying a brand for existing shoppers, but is additionally used to attract new customers. With the correct blend of signage and graphics, brands are able to market their products toward consumers of competing brands and convert them into purchasers of their own, which is crucial in a dept store that accommodates many high end retailers all selling an analogous product.

As well as assisting in brand identification, sign and graphics are also used to help shoppers navigate their way through each dept and at last to the point of sale. If signage is confusing or misleading, the customer will have a poor experience and will likely become exasperated and not return; illuminated graphics and signs are bold, eye catching and the perfect navigation tool.

There are a selection of methods to display poster and trademark light boxes, a preferential method selected by John Lewis when redesigning their Premium Beauty dep..

A well recognised manufacturer of display light boxes and other high quality promotional and advertising products managed a new light box campaign for MINI. The light box, fixed with backlit PVC banner print, was installed in the Derby BMW Mini showroom.

Incorporating signage into a trellis framework allows shoppers to see through to other departments while having the ability to simply distinguish individual brands-by adopting this strategy John Lewis has managed to improve their customers' overall journey and experience in their stores.




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